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We have included some answers to popular questions:
Why should I Order Online?
Online ordering is a great way to make to takeaway orders. Some of the great reasons
include:
» Clear Ordering The takeaway knows exactly what your have ordered, no need to complicated
and confusing phone calls. » Online Special Offers Please see the special offers
page.
» Easy Payment Pay easily and safely online (if available), or on collection/delivery.
» Save Time No need for a phone call or being put on hold, just select your dishes
and complete the order, it is then sent straight to the restaurant.
» Reliable As soon as your order is place it is sent straight to the takeaway and
you get confirmation email.
» Claim Back Expenses Ordering for the company? The itemised email/bill will allow
you to easily claim the expenses.
Is my information safe?
When you make an order we only ask you for the information we need to complete the
order. This includes your contact details and your email address for collections,
we only ask for your address if you want delivery or if you choose to pay online
(only if this option is available). If paying by credit card, this is all handled
by Sagepay, we record none of your credit card details. To speed up your ordering
you need to register with us. We will never share this information with any third
party. We take your privacy very serious, and if you have questions please contact
us.
How do I pay?
You can pay online or on collection/delivery. On collection/Delivery we only accept
cash. Our drivers does not carry any card machine.
What if I need to change my order?
Before the order is completed you can change the order at any time by returning
to the menu (don't worry your current order will not be lost). After the order is
completed please contact us directly by using the phone number on the Contact Us
Page.
Do you have any Special Offers?
To see current special offers, please view Deals page by clicking on the Deals link.
We are always bringing out new special offers for online orders, this is why it
is important to register. We will let you know as soon as more offers are available.
How do I cancel my order? If you have not
completed the order on the website, you can cancel by simply leaving the website.
Make sure you logged out from your account in order to avoid any misuse of your
details. If you have already completed the order please contact us directly by using
the phone number on the Contact Us Page. How do I leave
feedback?
If you have some comment about online ordering then why not visit our Facebook page.
Here you can post on our wall and leave reviews.
I have forgotten my password
Don't worry, simply click on the 'Forgot Password' link in login window and you
will be sent a new password.
How do I track my order?
If you register with us, you can simply go to Track Order page and view all your
pending orders. We display your full order detail and status as well.
Where are you?
We have all our contact details on our Contact Us page. This includes our address,
phone number, opening hours and a Google map of showing the location of the restaurant.
Where do you Deliver?
We generally offer delivery to the local area. If you do not see a delivery map
then also long as you are within 4 miles of the restaurant we should be able to
delivery. If in doubt please ring us or select Collection.
How do I know the BLUE ROOSTER shop has received the order?
Once you have placed your order on BLUE ROOSTER website it is instantly received by BLUE ROOSTER
system. You get a confirmation email if your order is accepted or rejected.
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